Softphone solutions are software applications that are installed in any electronic communication device like smartphones, tablets, or computers. Best VoIP softphones are those that connect to a VoIP network and enable them to make calls through the internet. Softphone solutions replace traditional desk phones with a phone interface on the computer. It has a display dial pad and offers options of mute, holds, and transfer call options. It is beneficial for a business in every possible way. Softphone solutions also offer the options of video calling, conferencing, visual voicemail management, chat SMS, etc.
Best VoIP softphones are those that benefits business of any size. It is an efficient method of telephonic communication between the business and the customers. It comes with many unique value-added features. The best VoIP softphones also allow unlimited calls and also long-distance calling. With remote calling a business can easily expand in the international market. It is cheaper compared to traditional desk phones.
Softphones can be used with WebRTC (Web Real-time Communications) and MPLS (Multi-Protocol Label Switching). WebRTC is an open-source standard that businesses can embed into web-based applications. It can be used by the same contact center features for both, inbound and outbound calls. On the other hand, MPLS helps in switching from on-premise to cloud for inbound or outbound voice calls. It can be used through the internet with the same cloud contact center features. It can be used without using mobile or fixed telephone lines to offer high-quality audio communication improving workforce productivity.
Five key benefits with the important features of softphone solutions
- It is easily scalable that can be upgraded and comes with immediate use after installation. It is more economical than traditional phones. It does not occupy space and manual handling. It can be managed, handled, and operated with ease. It helps customer service delivery and also the business to establish easy communication.
- It enhances customer service with better voice quality. Seamless communication guarantees better service delivery with no communication barrier. Unlike traditional phone that is manually handled, the softphone is easily functional. It comes with recording features that help a business get close real-time insights.
- Security is not a concern for softphones as softphones operate through secured VPN access. As technology has been prone to fraud and other privacy concerns, softphones reduce all these risks. The cloud-based technology safely secures all data without the risk of losing or mishandling.
- Using softphones, a business can offer a flexible work environment to the agents. Remote working is very common now as part of the post-pandemic work culture is made easier with softphones. The calls can be easily transferred to the agents who make working comfortable and offer options for working. It does not compromise the quality of work and service delivery.
- It enhances workforce productivity by reducing manual work with the multilingual feature, automation call, call recording, labeling contacts, caller’s detailed information, etc. It offers a calling queue with the mute option, hold and warm call transfer, queue call back, and voicemail features during the caller’s wait time. It values customers’ time while enhancing service satisfaction.
Softphone solution providers offer a range of features on different budgets. Many softphone solution providers offer solutions only for specific industries or the size of a business. However, Knowlarity is one leading softphone solution providers that are accessible and affordable to all. It makes softphone solutions very easy to handle with guidance from experts. A business gets round-the-clock support and guidance from Knowlarity. It is also popularly known for the best VoIP softphones that can be easily integrated with other solutions.
Knowlarity offers both WebRTC and MPLS services that help businesses in many ways. It offers economical packages that can be further customized. It is trusted by small businesses and startups along with large-scale businesses. It also offers business real-time dashboards along with call metrics recording. A business with softphones can view interactions in real-time for every call. It helps a business to record all call information that can be used for marketing strategies, brand advertisement, and as tools for business surveys. Softphones are assets to a business which is convenient compared to traditional phones. It comes with multiple features at the price of one solution.
