You’ve probably encountered masked numbers before, but you might not have known the term or even thought about it much. You can do a lot with number masking in your own business. Here’s what this technology is and why you should use it.
What is a call masking solution?
Call masking is a service that allows you to hide your real phone number when making calls. You can choose to mask your number or use a call forwarding service, which will forward all incoming calls from your masked number to the same location as the original call made.
Call forwarding is usually used for people who want their “real” numbers hidden from public records and directories. This way, if someone calls the business but it’s after hours and no one answers, they’ll get an automated message saying that their call has been forwarded elsewhere (which could be another person in your office).
Also Read – Try To Check Following Checklist Before You Consider A Security Service
There are two ways of doing this: “Number Masking” (whereby you receive no indication whatsoever of what area code was involved) or “Toll-Free Number Forwarding”. With Number Masking, you choose whether it should ring at all times of day/night; while with Toll-Free Forwarding (our favorite), it will also ring on weekends and holidays as well!
Benefits of call masking solution in business
As a business owner, you’re looking to increase sales, retain customers, and improve customer satisfaction. Here are some benefits of call masking:
- Increased sales – If you have one of the best products or services in your industry and want to try something new to increase sales, number masking is a great option. Your customers will feel like they are getting special treatment when a company representative calls them on the phone rather than them calling someone else directly. Number masking makes it seem like they’re getting insider information from someone who knows what’s going on at the top level of your company—and that feeling can lead customers down an emotional path that results in more purchases from you (or other businesses).
- Customer loyalty/retention/satisfaction – A happy customer spends more money with you than an unhappy one does! This is true whether we’re talking about frequent visitors who come back again and again (customer loyalty) or people who just make one purchase but never return again (customer retention). The better care you take over their experience while using your product or service as well as how quickly and easily they can reach out if there’s ever any issue will affect how willing these types of customers are going forward toward future purchases from yours or someone else’s business model instead of sticking with what was familiar before now even though there might be better options available elsewhere within reason.”
- Protecting your company’s identity – Masked calls protect the privacy of your business by preventing callers from seeing, hearing, and recording the number that called them.
- Avoiding unwanted calls – If you don’t want to receive calls from a specific type of person or organization, like telemarketers or junk mailers, caller ID spoofing can be used to block these types of unwanted callers from reaching you. This is especially useful when combined with a call blocking service such as PrivacyStar.
- Securing information on the phone – For example, if you’re taking a meeting over the phone but don’t want others listening in on what you discuss with another party during that meeting then masked number calling can help keep all parties safe by ensuring no one knows who called whom or what they talked about when they were talking together over their phones.
Conclusion
These are just a few of the many reasons why you should consider using number masking in your business. Whether you are protecting the privacy of your clients, providing peace of mind to your employees, or just looking for ways to cut costs on international calls, call masking can be a great solution.
SparkTG is a leading provider of call masking solution in India. To know more about us, call 1800-123-454647 or click here for a FREE 7-days trial
