How to resolve “Microsoft Excel has stopped working”? — Anakage

Digital Adoption Platform


It is not unusual to get an error message that says “Microsoft Excel has Stopped Working”. Rather than switching to panic mode, just understand that this error is widespread and definitely not fatal.

As a first step, try to figure out what’s causing the “Microsoft Excel has stopped working” problem. You can save time by selecting the best solution to your problem once you’ve determined the cause of the error. Here is a list of some possible reasons.


Microsoft Excel

1. Microsoft Office Excel Application is Outdated

If you haven’t installed MS Office updates, Excel might stop working, hang, or freeze. Keep MS Office up to date. Setting Windows to automatically download and install the most recent (and recommended) Microsoft Office updates might assist you in preventing and resolving the issue. Here’s how you do it:

Installing the updates essentially aids in the replacement of obsolete files as well as the correction of vulnerabilities that may be creating issues with your Excel application.

2. Faulty Add-ins

Excel add-ins make it easier to work with the program, but they can occasionally cause it to malfunction. Start Excel in safe mode, which will allow you to open the program without add-ins.

To start Excel in safe mode, do one of the following steps.

If you see that the issue is resolved in Safe Mode, add-ins are the problem. Disable add-ins by following these steps:

Re-enable the add-ins one by one if everything is working well (while simultaneously restarting Excel each time). That way, you’ll be able to figure out which add-in is causing the issue and permanently deactivate it.

3. Repair Office Installation

Excel errors can also be caused by a malfunction of the other Microsoft Office applications. In this case, repairing your MS Office installation is a good idea.

Here’s how:

Even if you only wish to repair one application, such as Word or Excel, this will repair the complete Office suite. If you have a standalone app installed, type its name into the search box.This will fix the ‘Microsoft Excel has stopped working’ error and repair the Excel application.

4. Check Antivirus Integration

Using anti-virus software that is not up to date makes it simple for viruses to infiltrate your computer, leading Excel to stop working. This problem might also occur if your antivirus software is incompatible with the Excel program. To protect Excel from new viruses, make sure your antivirus product is up to date.

A macro is a set of actions like clicks and keystrokes that can be run multiple times. They can be created by the user or be downloaded. With macro malware attacks becoming common, Microsoft integrates antivirus with its Office applications. In some cases, you may have performance issues because of this. If this is the case, prevent antivirus software from interacting with Excel by disabling the Add-in. Make sure to only install macros from trusted sources.

5. Recompile Macros

Errors can also be caused by faulty macros. If this is the case, you’ll need to adjust a few settings to ensure that utilizing Macros does not cause Microsoft Excel to crash. Here’s how you do it.

If faulty Macros were causing Microsoft Excel to stop working, the problem should now be resolved, and you should be able to use Macros without crashing Excel.


The above steps can help resolve “Microsoft excel has stopped working” in windows system, depending upon the engineer or a user could follow the steps to resolve the issue.

The Anakage platform can help resolve issue using “Proactive Cobot” which is an agent at the end point and could help fix the issue “M S Excel has stopped working” without providing admin rights to the user.

Click here to see a video on “M.S.Excel Functionality Loss”

There is much more you can automate, check out our website for more details.

Would you want your users to self-resolve such issues?

Happy Reading!!!!
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