Service Desk Automation For Issue Discovery And Remediation – Anakage Technologies
PLANNING SERVICE DESK AUTOMATION While considering Service Desk Automation one of the key things to consider is how to reduce the cycle of Incident to Problem Management and Change Management thereafter without compromising quality. PROBLEM MANAGEMENT Let’s narrow down key tasks of Problem Management in the End-User Support space which are Root Cause Analysis , […]
Self Service Password Reset (Sspr) Solution – Anakage Technologies
Many organizations in spite of having a self-service password reset web portal continue to witness Password reset tickets as a major chunk of the help desk incidents and SRs . All this in spite of email reminders and AD prompts on user screens. There has to be a better way of leveraging the SSPR to create stronger ROIs […]
Remote Service Desk Automation In A Noc Model – Anakage Technologies
INTRODUCTION Anakage is an end-user support automation platform that empowers the Shared Services Center or NOC Model automation using the concept of Multi-tenancy. It is a smarter way of handling IT Service Desk Automation. Let us see How. HOW? Multi-tenancy is a software architecture where a single instance of a software application running on a server serves multiple […]
How to Setup Time Zone in Windows? – Anakage Technologies
Setup time zone in Windows to enable overall performance and settings, in this blog you will learn how to setup Time zone in windows. Although Windows 10 does a decent job of identifying and establishing time zone settings according to your region during installation, there could be a variety of reasons why your device isn’t […]
How To Fix Calculator In Windows? – Anakage Technologies
Issue: Fix the calculator application in windows, In this blog you will learn How to fix the calculator application in windows to help you in numbers We can help if your calculator is acting up, won’t open, freezes, or has other problems. You’ll find answers and solutions to fix the calculator in minutes in this […]
Powershell Vs Wmi For Windows Management And Automation – Anakage Technologies
WMI (Windows Management Instrumentation) is the technique for querying and changing basic information about any windows server, including SQL Server or Exchange Server. It provides a logical representation and structure of systems and services hosted on the server. Some of the examples of tasks you can do with WMI – Working with the registry Working with processes Working […]
Powershell Vs Wmi For Windows Management And Automation – Anakage Technologies
WMI (Windows Management Instrumentation) is the technique for querying and changing basic information about any windows server, including SQL Server or Exchange Server. It provides a logical representation and structure of systems and services hosted on the server. Some of the examples of tasks you can do with WMI – Working with the registry Working with processes Working […]
Automating Your Service Desk – Anakage Technologies
Automation is the key. The millennial employee workforce prefers self-service for common occurring issues before reaching out to the Service Desk agent. As per Gartner 40% of incidents are self serviceable, yet most organizations fail in implementations. There are several external effects including decreased revenue, poor customer satisfaction, even declination in company reputation if employee’s ie. […]