Do you have an idea that the customer relationship management market’s size will grow to $43.5 billion globally by 2024? CRM software like ConvergeHub uses powerful tools that help you expedite business growth while removing friction. The software system tools also help you sync data, manage your contact records and automate the daily tasks of your business. Here in the blog, you will learn how a CRM system is beneficial and why you need it in your business.
Reasons your business needs a customer relationship management system-
Here are some reasons why a customer relationship management system is the need of businesses-
1. Center business growth around your customers
When your company enters the rapid growth phase, friction is the natural result of business growth. This makes it easier for the leads to fall through the cracks. But an all-in-one CRM platform like ConvergeHub can eliminate that friction as it is built with your customer experience in mind. The platform manages all activities you do around your customers. ConvergeHub allows you to plan and automate your business tasks for a good appearance in front of an audience.
The CRM system aligns all the tasks your sales, service, and marketing teams do. The software system helps you automate sales activities and boost your productivity with fewer sales members involved in the process. Likewise, the integration of the software into your system helps you check the previous orders and the customer’s purchase history at your fingertips.
2. Align your sales, marketing, and service teams
Cross-team alignment is essential for the success of your business. This alignment, mainly between the sales and marketing teams, help them streamline all the stages of the buyer’s journey. This allows the internal team to share critical information about customers so that they can work as one unit.
As a result, your potential customers witness a consistent and seamless end-to-end user experience that, in turn, converts them into loyal customers of your brand. We at ConvergeHub make this alignment simple as the platform comes with strong features such as sales, marketing, service, and billing.
3. Sync and share data with ease
The ConvergeHub CRM software streamlines long-drawn-out tasks like data syncing and sharing. It allows your team to manually store all your business contacts in a shared database. No matter whether the sales, service, or marketing representative member speaks with the contact, the contact records and data are instantly synced and updated in the system for you. By syncing the contact data and every communication with ConvergeHub, your team will have access to a summary of all the interactions between the contact and the company. As a result, you can easily share and export the contact list in PDF or Excel format from the ConvergeHub account and build personalized customer experiences.
4. Automate daily tasks and creates workflow
As the ConvergeHub software automates your daily business tasks, it further speeds up the necessary and time-consuming work. It includes contact record updates, data entry, follow-up communication via chatbot, email sequences, campaign analytics, etc. Automating the tasks with ConvergHub also helps create a workflow for contact, companies, deals, quotes, and custom objects resulting in reduced time processes.
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5. Simplify customer interactions
Today, various opportunities exist to engage leads online through social media, video calls, email, and live chat. Our CRM solutions at ConvergeHub have improved to meet the challenges of customer representative teams. These solutions allow your business to engage leads in your company via call tracking and email tracking methods.
6. Build custom dashboards and report on the key metrics
With ConvergeHub’s CRM system, you can easily know about the latest development in sales activities and pipeline the whole process. The panels through which you learn about the development comprise the Deal Acquisition, Leads By Source, Lead Acquisition, and Deals By Expected Close Date. These panels enable you to customize your dashboard and get a real-time snapshot of the key metrics that matters most to you.
Further, you can discover the areas of opportunity to build better customer experiences and have easy navigation within your business. After you build the dashboards, preview the reports and share them easily individually to your team members’ email addresses. However, you can also automate the reporting emails, sending them daily, weekly, or monthly.
